Case Study 
Overview
The Client Centred programme has played a pivotal role in transforming teams. This case study highlights the journey of Chris Skelly, a Programme Manager, and the impact the Client Centred programme had on him, so much so that when he took on his next role, he enrolled his new team on the Client Centred programme due to his previous success.
Questions
How did you first experience the Client Centred programme?
In 2008-2009, I worked for a niche consultancy in London focused on upstream oil and gas exploration. It was a small company with some of the brightest people I’d ever met. These consultants were doing excellent technical work, exactly what the company had asked for, and management was thrilled with their work output. However, despite their efforts, the systems they implemented were not being adopted by companies. Senior members of the organisation recognised this issue and decided to put about half a dozen of their best consultants on the Client Centred programme. When they returned, every single one of them was different—more thoughtful and, most importantly, more effective in their roles, working differently with their clients to help them adopt new systems.
Give me an example of when you’ve been Client Centred in your career.
As a Programme Manager, I was tasked with transforming our health intelligence function. We needed to move from simply providing data to actually helping our organisations to solve problems. I knew immediately that I wanted my team to go on the Client Centred programme so that we would be able to work more effectively by helping people across various teams to recognise and be able to solve their own problems effectively together. This was important as we didn’t want to try to solve problems for them, which wouldn’t have been as efficient or effective. I handpicked six of my team members who were most connected to the organisations we worked with and invited a couple of senior people from other parts of the organisation to join the course. The course was incredibly well received; everyone felt they came away with new and improved skills, which they used to transform how teams use data to identify and resolve problems. This resulted in some great work and more people across the various organisations attended the Client Centred programme.
Conclusion/Results
The Client Centred programme had a transformative impact on Chris Skelly and his team, so much so he repeated this course with different teams, as he was confident that it would produce the results he needed, and it did just that.
