Programmes

Why go on the programme?

IF YOU ARE TASKED WITH …

Facilitating change
Helping others
Leading teams of people
Advising and Influencing people
Persuading people to do things differently
Helping people adapt to new technology, learn new skills or cope with change
Helping groups of people to resolve difficult issues, take collective decisions, work together effectively
Dealing with people’s feelings and emotionally sensitive issues.

AND YOU WANT TO…

Empower yourself, boost your effectiveness, increase your influence, and make a significant impact on your organisation.

WORK IN A WAY THAT…

Enables people to maintain ownership of their issues and make decisions to which they are committed.

THEN..

A Client Centred approach will help you to achieve the results you want and will completely change the way you work.

More than a training programme. The Client Centred programmes help you to understand yourself and others better, to create the beliefs and a system and habits that will lead to transformational change and higher performance.

Take our questionnaire to see if the programme is right for you

Benefits

Increased Ownership

Improved Culture

Inspired Leadership

Informed Decisions

Effective Feedback

Builds Trust

Conflict Resolution

Strategic Solutions

How the course is constructed

Day 1

Gaining Entry
Building Trust
Contracting

Day 1

The course begins by exploring how to build trust quickly and effectively, setting the foundation for successful relationships. Participants learn techniques to gain entry into client environments with authenticity and credibility. The day focuses on contracting skills, ensuring clear agreements on expectations, roles, and outcomes. Through practical exercises, delegates understand how to create the conditions necessary for open communication.

Day 2

Data Collection
Feedback
Acceptant Style
Catalytic Style

Day 2

Participants dive into the process of collecting and using data to guide change. They learn how to gather information sensitively and accurately, ensuring clients feel heard and respected. The Acceptant Style is introduced, teaching how to build rapport through empathy and support. The Catalytic Style follows, helping participants encourage clients to reflect, explore, and unlock their own insights. By the end of the day, delegates are equipped to use data and different interaction styles to move conversations forward effectively.

Day 3

Confrontational Style
Prescriptive Style
Theories and Models

Day 3

Day 3 introduces more direct approaches. Participants explore the Confrontational Style, learning how to challenge clients constructively while maintaining trust. They also study the Prescriptive Style, understanding when and how to offer expert advice without undermining the client’s ownership of change. Alongside practical exercises, delegates are introduced to key theories and models that underpin human behaviour and organisational change.

Day 4

Theories and Models
Practice
Feedback

Day 4

Building on the foundation of previous days, Day 4 deepens knowledge of theories and models relevant to Client Centred approach. Participants apply what they’ve learned through structured practice sessions, receiving focused feedback from peers and facilitators. The emphasis is on embedding the skills required to choose and flex different styles based on the needs of the person or organisation.

Day 5

Theories and Models
Practice
Feedback

Day 5

The final day consolidates learning through continued practice and feedback. Participants further refine their ability to apply theories and models in practical scenarios, with increasing confidence and sophistication. The day emphasises personal development, ensuring delegates leave with a deep understanding of their strengths and areas for growth. By the end of the course, individuals are equipped to create genuine, lasting change by working alongside clients in a way that builds trust, ownership, and transformational outcomes.

Why go on the programme?

IF YOU ARE TASKED WITH …

AND YOU WANT TO…

WORK IN A WAY THAT…

THEN..

Benefits

Increased Ownership

Improved Culture

Inspired Leadership

Informed Decisions

Effective Feedback

Builds Trust

Conflict Resolution

Strategic Solutions

How the course is constructed

Day 1

Day 1

Day 2

Day 2

Day 3

Day 3

Day 4

Day 4

Day 5

Day 5

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